Help · Downloads & daily use
Tonghuashun FAQ—install, login, and features
Straight answers when something doesn’t work the first time
Official download links, install errors, login trouble, slow quotes—we grouped the usual questions so you can fix or find the right next step.
Sixteen topics across download, accounts, charts, screeners, alerts, and updates. This site is a guide only; account fixes go through Tonghuashun support.
Browse by topic
Download, account, features, or updates?
Jump to the section that matches your issue.
Download & install
Versions · Install issues
Account & login
Password · Login errors
Quotes & features
K-lines · Watchlists · Wencai
Updates & maintenance
Upgrades · Lag troubleshooting
Need the installer? Head to the Download Center first, then come back if something fails.
Download & install
Getting the app on your device
Where do I download the PC app?
Start at our Download Center for official Windows and Mac pages Tonghuashun publishes. Match product name, version, and domain before you run the installer.
Official references: PC product download, Mobile client download.
What platforms does it run on?
Windows, macOS, Android, and iOS are all covered. Requirements differ by release—compare cards on our Download Center with Tonghuashun’s notes.
Install failed—what now?
Confirm the download completed, you have disk space, and your OS is on the supported list. Permission or corrupt-file errors? Grab a new copy from an official link—don’t disable antivirus just to install.
Account & login
Sign-in, passwords, and sync
Can’t sign in—what should I try?
Test the network, re-enter credentials, restart the app. Server timeouts often improve on another connection. We don’t store accounts—use Tonghuashun support for persistent login errors.
I forgot my password.
Use Tonghuashun’s official reset flow with phone or email verification. That password is not the same as your broker’s trading login.
Official recovery: upass.10jqka.com.cn.
Do my watchlists sync across PC and phone?
Same account on PC and phone usually syncs watchlists, but coverage varies by version. Lists don’t match? Confirm account, connection, and that both apps support sync.
Tonghuashun login vs brokerage account—what’s different?
Tonghuashun login unlocks the app. Your broker gives you trading access. Quotes here are informational—we don’t open accounts or place trades.
Quotes & features
Pricing, charts, screeners, and alerts
Is Tonghuashun free to use?
Core quotes and many features are free; Level-2 and extras may cost extra per Tonghuashun’s terms. We don’t charge you or sell upgrades on this site.
How do I open K-lines and indicators?
Open a symbol, switch to K-line mode, pick a timeframe, then add MA, MACD, KDJ, and others from the chart toolbar. Menus differ slightly by client—see K-line overview.
How do I use Wencai screening?
Where Wencai is available, describe what you want in plain language (e.g. revenue growth over the past year) or set filters by hand, then review hits. Details: Wencai screening.
How do I set a price alert?
On supported mobile builds, set an alert from the symbol or settings, allow notifications, and check whether that alert type is free or paid in-app.
Updates & maintenance
Updates, slow data, and quote tiers
How do I update to the latest version?
Follow the in-app updater or download a fresh build from Tonghuashun’s site. Back up settings you need. Our Download Center lists official entry points.
Quotes feel slow—any quick fixes?
Restart the app, try a stable network, and quit heavy background programs. If only some symbols lag, check data entitlements and app version, then contact official support.
New computer and my watchlist is gone—what now?
Sign in with the same Tonghuashun account and give sync time. Lists stored only on the old PC may need export or manual rebuild.
Free quotes vs Level-2—what’s the difference?
Free tiers typically include last sale, basics, and intraday charts. Level-2 adds richer book and tick data where you’ve paid for it—exact coverage depends on market and package.
Still need help?
Still stuck?
Skim features for context, grab an official installer for your OS, or reach Tonghuashun support for account-specific fixes.